ABB, the leading power and automation technology company, announced a new Remote Service offering for drive systems, DriveScan, that helps papermakers improve system performance. Remote Service for ABB drive systems now combines remote monitoring with DriveScan software. DriveScan enables the retrieval of drive system performance data to identify and diagnose problems, determine root causes and resolve performance issues.
SupportIT Remote Services are an enhanced form of Call Center support provided by ABB’s Pulp & Paper Drives Specialist Network. Remote services are based on top quality data connection concepts, remote connection services and drive system tools.